At Furniture Avenue, we want you to feel confident and comfortable with your purchase. Please review the following policies before completing your order.
Special Orders & Custom Orders
Special-order and custom-order merchandise is ordered specifically for you and is therefore final sale and cannot be canceled, returned, or refunded once the order has been placed with the manufacturer.
Stock Merchandise Returns
Eligible in-stock merchandise may be returned within 3 days of receipt for store credit, provided the merchandise is unused, undamaged, and in its original condition and packaging.
Approved cancellations or returns may be subject to a minimum 25% restocking fee to help cover processing, handling, and associated costs.
Final Sale Merchandise
Floor samples, clearance merchandise, “as-is” items, and merchandise sold at a special final-sale price are final sale and cannot be returned or exchanged.
Delivery & Merchandise Inspection
We take care to ensure your furniture arrives in good condition. Customers are encouraged to inspect merchandise at the time of delivery or pickup and notify Furniture Avenue promptly of any damage, defect, or missing item so we can assist with the appropriate next steps.
Manufacturer Warranties
Manufacturer defects and warranty-related concerns are handled according to the applicable manufacturer's warranty terms. Furniture Avenue will be happy to assist customers with the warranty process when applicable.
Order Changes & Cancellations
If you need to make a change to an order, please contact us as soon as possible. We will always do our best to accommodate your request before merchandise has been ordered, processed, or prepared for delivery.
By completing your purchase, you acknowledge that you have reviewed and agree to Furniture Avenue's store policies and applicable terms and conditions.
Thank you for choosing Furniture Avenue. We truly appreciate your business and look forward to helping you create a home you love.